TERMS OF SERVICE

Last Updated: November 2, 2026

Welcome to [Your Store Name]. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. General Information

Our online store offers a curated collection of Pure Pashmina Shawls, Stoles, and other related products.

We reserve the right to update, modify, or discontinue any part of our website, products, or services at any time without prior notice, subject to applicable law.

2. Products and Product Descriptions

We make every effort to display our products, colors, designs, and descriptions as accurately as possible.

However:

  • Actual product colors may vary slightly depending on your screen and device settings.

  • Minor variations in handcrafted products may occur.

  • Product availability may change without notice.

We reserve the right to correct product description errors, pricing errors, or other inaccuracies.

3. Pricing and Payments

All prices displayed on our website are listed in the currency shown at checkout.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed, except where correction of an obvious pricing error is necessary and permitted by law.

We accept the payment methods displayed at checkout.

Orders may be subject to verification before processing.

4. Orders and Order Acceptance

When you place an order, you agree to provide accurate and complete personal, billing, and shipping information.

You will receive an order confirmation after placing your order. This confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order in cases such as suspected fraudulent activity, incorrect information, product unavailability, or pricing errors, subject to applicable law.

If payment has already been collected for a cancelled order, an appropriate refund will be arranged.

5. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website.

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, customs procedures, or other circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

Please refer to our Shipping Policy for further details.

6. Returns and Refunds

We offer a 7-Day Return Policy from the date you receive your order, subject to our return conditions.

Products must generally be unused, unworn, unwashed, and returned in their original condition with tags and packaging.

Damaged, defective, or incorrect products should be reported within 48 hours of delivery.

Please refer to our Refund & Return Policy for complete eligibility requirements, return instructions, and refund procedures.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

7. Exchanges

Exchanges may be requested within 7 days of delivery, subject to product availability and approval.

Please contact our customer support team before sending any product back.

8. Promotions and Discounts

From time to time, we may offer promotional discounts, special offers, or limited-time deals.

Promotional offers may be subject to additional conditions, including expiry dates and product availability. We reserve the right to modify or discontinue promotions where permitted by law.

9. Intellectual Property

All website content, including text, images, product photographs, graphics, logos, designs, and branding, belongs to [Your Store Name] or its respective content owners.

You may not reproduce, copy, distribute, or use our website content for commercial purposes without prior written permission.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, shipping companies, and other service providers.

We are not responsible for the content, policies, or practices of third-party websites.

Your use of third-party services may be subject to their own terms and conditions.

11. Prohibited Activities

You agree not to use our website:

  • For any unlawful or fraudulent purpose.

  • To violate applicable laws or regulations.

  • To interfere with website security or functionality.

  • To submit false orders or misleading information.

  • To copy, misuse, or infringe our intellectual property.

We reserve the right to restrict access to our website in cases of misuse, subject to applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, [Your Store Name] shall not be responsible for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including mandatory consumer protections.

13. Privacy

Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Changes to These Terms

We reserve the right to update or revise these Terms of Service at any time.

Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms, where permitted by law.

15. Governing Law

These Terms of Service shall be governed by the laws of [Your Business Country / Applicable Jurisdiction], without limiting any mandatory consumer rights that may apply in the customer's location.

Any disputes shall be handled by the competent courts or authorities under applicable law.

16. Contact Information

For questions regarding these Terms of Service, please contact us:

Store Name: [Your Store Name]

Email: [Your Customer Support Email]

Website: [Your Website URL]

Business Address: [Your Business Address]

Thank you for shopping with us. We appreciate your trust and are delighted to be part of your journey with timeless Pashmina craftsmanship.