Last Updated: November 1, 2026

At [Your Store Name], we take pride in offering beautiful, carefully selected Pashmina Shawls and Stoles. Your satisfaction is important to us, and we want you to shop with confidence.

We offer a 7-Day Return Policy, allowing you to request a return within 7 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To qualify for a return:

• You must request a return within 7 days of receiving your order.

• The item must be unused, unworn, and in its original condition.

• The product must be free from stains, perfume, damage, washing, or alterations.

• Original tags, labels, and packaging must be included.

• Proof of purchase or order confirmation may be required.

Products that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team with:

• Your order number.

• The product you wish to return.

• The reason for your return.

• Clear photographs of the product, if applicable.

Once your request is reviewed and approved, we will provide instructions for returning the item.

Please do not send products back without contacting us first.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include your order number and clear photographs or videos showing the issue.

We will review your request and arrange an appropriate resolution, such as a replacement or refund, where applicable.

4. Refund Processing

Once your returned item is received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be processed using the original payment method where possible.

For Cash on Delivery orders, an alternative refund method may be arranged with the customer.

Please allow 5–10 business days after refund approval for the amount to appear in your account, depending on your payment provider or bank.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

6. Exchanges

If you wish to exchange an item for another design or product, please contact our customer support team within 7 days of delivery.

Exchanges are subject to product availability and approval.

7. Non-Returnable Conditions

Returns may not be accepted for products that:

• Have been worn, washed, used, or altered.

• Have stains, perfume, makeup marks, or other signs of use.

• Are damaged due to improper handling or care after delivery.

• Are missing original tags or packaging.

Any additional exclusions, including clearly marked final-sale or customized products, will be communicated at the time of purchase.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation and may instead be subject to our return policy.

9. Contact Us

For any questions about returns, refunds, or exchanges, please contact us:

Store Name: [Your Store Name]

Email: [Your Customer Support Email]

Website: [Your Website URL]

Business Location: [Your City, Country]

We appreciate your trust in us and thank you for choosing our collection of Pashmina Shawls and Stoles.